Chat & Email Representatives (Start ASAP)

Responsibilities

• Reporting to the Supervisor or Team Leader for Customer Service
• Being able to handle customer interactions from different customer service channels such as calls, emails, chat, social media, and any other potential channels that ZALORA will explore in the future
• Being able to thoroughly understand customer’s concerns and being able to gather information, assess and fulfill customers’ needs efficiently.
• Being able to make sound decisions in finding the balance between internal and external policies that will benefit or impact customers
• Being able to continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Being able to demonstrate the ZALORA Culture through both behavior and attitude
• Being able to perform other duties and responsibilities as assigned

Qualification

• Minimum of at least 6 months experience in working in a customer service environment either in-person or virtual/remote.
• Fresh graduates are welcome to apply
• Must be amenable to shifting schedule and should be flexible with working hours, overtime covering pre/post-shift or during rest days.
• Flexible and Adaptable to changes in schedule or processes that impact their current scope 
• Ability to multi-task, prioritize and manage time effectively
• Strong Written and Verbal communication skills in both Tagalog and English
• Analytical and problem-solving skills.
• Basic knowledge in using Microsoft Office and/or GSuite Applications
• Must have an existing device with at least a minimum of i3 processor, 8GB RAM, Windows 10
• Internet connection must be at least 5 Mbps or higher
• Open to work in Muntinlupa-Cavite Expressway area