2022 Merchant Support Specialist null

About Security Bank 

Security Bank Corporation is one of the Philippines' leading universal banks serving retail, commercial, corporate and institutional clients.

Your role

As a Merchant Support Specialist you will be responsible to assist all the merchant managers with merchant onboarding activities and picking up tasks that Merchant Operations currently doesn’t cover which includes but is not limited to:

How you'll contribute

1. Merchant Support – pre-onboarding (ideally office-based but will report to the office on a schedule until the new normal)

• receiving submitted merchant documents
• assigning or forwarding documents to the merchant manager handling the account
• listing and tracking merchant documents
• routing of submitted documents (must be fully accomplished by the merchant manager) to the different signatories
• safekeeping of all merchant documents
• any other related activities 

      2. Merchant Support – After Sales (can work from home) 

• Tracking all approved merchant accounts
• Generating and sharing a report of approved accounts to the merchant managers for reference, consolidation, and monitoring
• Coordination with the vendor for the deployment of merchant kits (QR kit)
• Any other related activities

Training, development, and rotations

• Learning is key. Security Bank provides in-house and external seminars to all.
• Extensive training and mentorship

Compensation and benefits

• Competitive package and merit increase for a job well done.
• They have annual check-ups and special rates for vaccinations.
• Our in-house gym and fitness provider partners will keep you fit.

Career progression

• They care for their employees and their development.
• They are driven to provide personalized services which fit the needs of their customers.
• They provide sustainable value to their shareholders and the communities they serve.

Work-life balance

Many employees appreciate Security Bank’s efforts to modernize its operations. This culture of continually going after innovation allows employees to be updated with the latest technologies.

New employees can also expect a competitive workplace environment, which makes it difficult to climb the corporate ladder. It is, however, a matter of perspective among fresh grads. Individuals who thrive on challenges will find it easy to adapt in the company’s workplace.

In terms of work-life balance, most employees at Security Bank work during regular business hours from Monday to Friday. The company also allowed many employees to work from home during the COVID-19 pandemic.

Company culture

• Integrity
  They act respectfully and honestly to honor commitments while ensuring timely, best-in-class delivery, even when in challenging situations.
• Empowerment
  They are accountable for the authority are given and the authority they give to others.
• Innovation
  They reimagine existing processes and tools toward achieving better outcomes.
• Execution Excellence
  They effectively operationalize strategic goals and drive process and service excellence.

About you

• Bachelor’s Degree in any field
• Knowledge of office management systems and procedures
• Good time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• With good written and verbal communication skills
• Strong organizational and planning skills
• Hard-working and can work well with a group or across cross-functional teams
• Proficient in MS Office; Excel proficiency is a must

How to apply

To apply for this position, simply click the "Apply" button on this page.

Source/s:

• securitybank.com.ph
• ph.prosple.com
• ph.indeed.com