Security Bank Corporation
Fulfillment Staff (Rolling Intake)
Makati
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 15,000 - 25,800 / Year
- Prosple salary estimate
- 1 vacancy
- Apply by 13 Oct 2023
- Start date Ongoing
About Security Bank
Security Bank Corporation is one of the Philippine's leading universal banks serving retail, commercial, corporate and institutional clients.
Your role
As Merchant Support Staff, you will be responsible for performing various after-sales transactions including but not limited to facilitating and fulfilling customer inquiries and service requests, handling customer disputes and complaints coming from the Case Management System (CMS) and other channels; monitoring post-booking/collateral documents that are safely kept by SBC - Securities Management Unit.
- Monitors and encodes customer inquiries, requests, and complaints from different channels into the Case Management System (CMS) and then routes them to the fulfilling units for the implementation and in compliance with the specified turn-around-time
- Extracts the CMS and updates the CEFU Masterfile daily which is necessary for tracking the requests and preparing reports for regulatory bodies such as BSP, SEC, DTI
- Receives post-dated checks from walk-in clients and at the same time transmits these checks to the CCLD-PDC Management Unit for safekeeping and payment processing
- Handles requests for hold or pull out of check/s for current account status and prepares the Action Request Form (ARF) as a requirement in lodging the request via LOSD Buddy prior to the actual fulfillment of CCLG-PDC Management Unit
- Instructs clients via email and/or call-out as to when they can pick up their requested documents. Conducts positive identification prior to providing the actual advice
- Receives post-booking documents such as insurance and collateral documents from Sales and transmits them to SBC – Securities Management Unit
Training, development, and rotations
- Learning is key. Security Bank provides in-house and external seminars to all.
- Extensive training and mentorship
Compensation and benefits
- Competitive package and merit increase for a job well done.
- They have annual check-ups and special rates for vaccinations.
- Our in-house gym and fitness provider partners will keep you fit.
Career progression
- They care for their employees and their development.
- They are driven to provide personalized services which fit the needs of their customers.
- They provide sustainable value to their shareholders and the communities they serve.
Company culture
- Integrity
They act respectfully and honestly to honor commitments while ensuring timely, best-in-class delivery, even when in challenging situations. - Empowerment
They are accountable for the authority are given and the authority they give to others. - Innovation
They reimagine existing processes and tools toward achieving better outcomes. - Execution Excellence
They effectively operationalize strategic goals and drive process and service excellence.
About you
- Bachelor’s degree in any field
- Proficient in MS Office applications
- Attention to detail and problem-solving skills
- With good written and verbal communication skills
- Strong organizational and planning skills
- Hard-working and can work well with a group or across cross-functional teams
How to apply
To apply for this position, simply click the "Apply" button on this page.
Source/s:
- securitybank.com.ph
- ph.prosple.com
- ph.indeed.com
Hiring criteria
- No experience required
- Philippine Citizen
- Business & Management
Reviews
I am a recruitment marketing manager handling mainly our external social media like Facebook, LinkedIn, and TikTok. I also assist the recruiters in their requests for releasing internal and external job ads to help them with their hiring goals.
My role is to create campaigns and ads in order to gauge the right target market for a specific product
Helping to hire the best team members in the company
About the employer
Security Bank Corporation
4.4
1,000 - 50,000 employees
Banking & Financial Services
Security Bank Corporation is one of the Philippines’ leading universal banks that serve retail, commercial, corporate, and institutional clients.
Pros and cons of working at Security Bank Corporation
Pros
The best thing is how Security Bank cares for its employees' work-life balance. They are the only local bank to offer hybrid arrangements to head office employees.
Unlike other banks, Security Bank really makes me feel that I matter. Here, leaders are very approachable and visible.
I feel very rewarded and recognized. Personally, I've already been promoted 3x.
My managers are great mentors. They regularly hold alignments to make sure we are on track with projects.
We have a lot of online and face-to-face learning opportunities not only for technical skills but also soft skills.
Cons
Some leaders are still too traditional.
The company should focus on their salary pay. For me, it's very low.
It's slow and really not discussed often - something to improve to keep people happy.
Complex processes can be simplified. Benefits can be improved.
There is nothing too negative! If I had to answer, it would be that SBC is only present locally.