Security Bank Corporation
Universal Customer Service Representative (Rolling Intake)
Makati
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 200,000 - 250,000 / Year
- 15th month guaranteed pay and performance bonus.
- 10-30 vacancies
- Apply by 25 Dec 2024
- Start date Ongoing
About the Role
As a Universal Customer Service Representative, you are responsible for delivering the Bank’s service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Centre Inbound/Outbound Calls, Email, Chat, and social media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.
How you'll contribute:
- Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
- Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), SBOL, Credit cards and all other products supported by the contact centre.
- Answer/accomplish emails and/or other correspondences where required
- Conduct cross or upsell of various bank products based on required portfolio sales delivery
- Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution
What we're looking for:
- Bachelor’s Degree in any field
- Able to multi-task and manage various types of client interactions.
- Effective communication and listening skills.
- Capable of managing interactions via multi-channel capabilities and experience in Voice and Non-voice verticals
- Willing to work on-premise in Ayala, Makati Head Office
- Willing to work on a shifting schedule, Holidays and weekends.
- Fresh graduates are welcome to apply
About Security Bank
Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBanking career with us today.
Hiring criteria
- No experience required
- Philippine Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
I am a recruitment marketing manager handling mainly our external social media like Facebook, LinkedIn, and TikTok. I also assist the recruiters in their requests for releasing internal and external job ads to help them with their hiring goals.
My role is to create campaigns and ads in order to gauge the right target market for a specific product
Helping to hire the best team members in the company
About the employer
Security Bank Corporation
4.4
1,000 - 50,000 employees
Banking & Financial Services
Security Bank Corporation is one of the Philippines’ leading universal banks that serve retail, commercial, corporate, and institutional clients.
Pros and cons of working at Security Bank Corporation
Pros
The best thing is how Security Bank cares for its employees' work-life balance. They are the only local bank to offer hybrid arrangements to head office employees.
Unlike other banks, Security Bank really makes me feel that I matter. Here, leaders are very approachable and visible.
I feel very rewarded and recognized. Personally, I've already been promoted 3x.
My managers are great mentors. They regularly hold alignments to make sure we are on track with projects.
We have a lot of online and face-to-face learning opportunities not only for technical skills but also soft skills.
Cons
Some leaders are still too traditional.
The company should focus on their salary pay. For me, it's very low.
It's slow and really not discussed often - something to improve to keep people happy.
Complex processes can be simplified. Benefits can be improved.
There is nothing too negative! If I had to answer, it would be that SBC is only present locally.