Security Bank Corporation
Sales Service Associate (Makati City) (Rolling Intake)
Makati, Makati
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 250000 / Year
- 15 Months Guaranteed Pay and a performance incentive bonus, Permanent hybrid/work from home set-up
- 1 vacancy
- Apply by 31 Dec 2024
- Start date Ongoing
The Role
As a Sales Service Associate, you will be responsible for providing service and administrative support to the Business Banking sales team and sales support team, specifically, in the aspect of service delivery and documentary fulfilment requirements for any product or service engagement. You will support addressing queries and resolving problems raised by external and internal customers, stakeholders, and other parties. Also, you will engage 3rd party partners (ex. Developer, FWD, PGC, etc.) for various engagements set by sales, service support and process management team. You will also be responsible for handling engagement with internal partners for loan application and origination process (ex. bank statement encoding, dedupe, credit investigation, credit appraisal, documentation, etc.)
How you'll contribute
- Assist the sales and service support team with the following functions:
- Product Documentation (Lending and Non-Lending)
- Loan application and loan origination requirement
- Collection and other post-booking transaction
- 3rd party engagement
- Administrative Support
- Assist in the coordination with internal units to support the unit’s day-to-day operation.
- Assist in the follow-through communication to clients in all available channels (email, SMS, Fax, letter) as instructed by the service support officers.
- Assist sales and/or clients with any product (ex. deposits, insurance, channels, etc.) servicing-related request.
- Observe proper documentation of client’s inquiry, request and/or complaint
- Complies with policies, procedures and guidelines across all processes functions and processes.
- Assist unit head on any process improvement initiatives and establish service level agreements with other internal units.
What we're looking for
- Bachelor's Degree in Commerce or any Finance related courses
- With at least 1 year of related work experience
- Effective communication skills a sense of urgency
- Able to communicate effectively with customers
Hiring criteria
- No experience required
- Philippine Citizen +more
- Business & Management
- Bachelor or higher
Reviews
I am a recruitment marketing manager handling mainly our external social media like Facebook, LinkedIn, and TikTok. I also assist the recruiters in their requests for releasing internal and external job ads to help them with their hiring goals.
My role is to create campaigns and ads in order to gauge the right target market for a specific product
Helping to hire the best team members in the company
About the employer
Security Bank Corporation
4.4
1,000 - 50,000 employees
Banking & Financial Services
Security Bank Corporation is one of the Philippines’ leading universal banks that serve retail, commercial, corporate, and institutional clients.
Pros and cons of working at Security Bank Corporation
Pros
The best thing is how Security Bank cares for its employees' work-life balance. They are the only local bank to offer hybrid arrangements to head office employees.
Unlike other banks, Security Bank really makes me feel that I matter. Here, leaders are very approachable and visible.
I feel very rewarded and recognized. Personally, I've already been promoted 3x.
My managers are great mentors. They regularly hold alignments to make sure we are on track with projects.
We have a lot of online and face-to-face learning opportunities not only for technical skills but also soft skills.
Cons
Some leaders are still too traditional.
The company should focus on their salary pay. For me, it's very low.
It's slow and really not discussed often - something to improve to keep people happy.
Complex processes can be simplified. Benefits can be improved.
There is nothing too negative! If I had to answer, it would be that SBC is only present locally.