Universal Customer Service Representative (Makati) null

The Role

As a Universal Customer Service Representative, you will be responsible for delivering the Center’s objective of providing quality service to customers, particularly through robust and effective customer service & contact desk. You will attend to clients’ inquiries, requests, and complaints within the set service standards.

How will you contribute

• Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
• Fulfill and ensure completion or closure of all lodged tickets
• Read or check daily updates, announcements, or process amendments as indicated in the knowledge base; Review process documentation and references as necessary
• Accomplish and submit required trackers or performance records according to the prescribed frequency
• Adhere to assigned breaks  or off-phone schedules; Utilize the appropriate auxiliary modes to ensure proper tagging of activity
• Attend all required pieces of training, refreshers, or new knowledge courses; Complete all mandatory learning courses
• Elevate timely any escalated interaction; Adhere to the escalation process
• Coordinate with Team Leader in determining mitigating steps and providing the best solution for clients

What we're looking for

• Bachelor’s Degree in any field
• With at least 1 year of customer contact center experience
• Able to multi-task and manage various types of client's interactions.
• Effective communication and listening skills.
• Well adept with Products, Processes and Policies of the Business function
• Capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals
• Willing to work on premise in Ayala, Makati Head Office

FRESH GRADUATES ARE WELCOME TO APPLY!