Security Bank Corporation
Collections Associate (Makati City & Alabang) (Rolling Intake)
Makati, Muntinlupa, Makati City & Alabang
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 250000 / Year
- 15 Months Guaranteed Pay and a performance incentive bonus.
- 20 vacancies
- Apply by 31 Dec 2024
- Start date Ongoing
The Role
As a Collections Associate, you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.
How you will contribute
- Perform collections callouts and emails according to the collections workflow using the bank’s collections system.
- Review client information before and during calls using the collections system and other resources provided by the department.
- Answer client questions and provide support in resolving complaints, concerns, and issues.
- Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of
all transaction information into the collections system. - Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
- Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.
- Ensure that all communication with the client is conducted professionally and respectfully.
- Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target (team KPI), % of K-PTP out of all connects, Call-Quality (per methodology of QA).
What we’re looking for
- Bachelor’s Degree in any field
- With at least 2 years of experience in Collections
- Knowledge of the bank’s products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Framework and industry practice in Complaints Management
- Good verbal and written communication skills
- Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
- Must have good critical thinking skills and exercise sound judgment
- Willing to be assigned in both Alabang and Makati office.
Hiring criteria
- No experience required
- Philippine Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
I am a recruitment marketing manager handling mainly our external social media like Facebook, LinkedIn, and TikTok. I also assist the recruiters in their requests for releasing internal and external job ads to help them with their hiring goals.
My role is to create campaigns and ads in order to gauge the right target market for a specific product
Helping to hire the best team members in the company
About the employer
Security Bank Corporation
4.4
1,000 - 50,000 employees
Banking & Financial Services
Security Bank Corporation is one of the Philippines’ leading universal banks that serve retail, commercial, corporate, and institutional clients.
Pros and cons of working at Security Bank Corporation
Pros
The best thing is how Security Bank cares for its employees' work-life balance. They are the only local bank to offer hybrid arrangements to head office employees.
Unlike other banks, Security Bank really makes me feel that I matter. Here, leaders are very approachable and visible.
I feel very rewarded and recognized. Personally, I've already been promoted 3x.
My managers are great mentors. They regularly hold alignments to make sure we are on track with projects.
We have a lot of online and face-to-face learning opportunities not only for technical skills but also soft skills.
Cons
Some leaders are still too traditional.
The company should focus on their salary pay. For me, it's very low.
It's slow and really not discussed often - something to improve to keep people happy.
Complex processes can be simplified. Benefits can be improved.
There is nothing too negative! If I had to answer, it would be that SBC is only present locally.