Probe CX combines human intelligence with technological wizardry. Fueled by their deep passion for finding better solutions, they help clients solve their pain points and satisfy their customers. Their consulting-led approach leverages a comprehensive suite of capabilities to deliver scalable digital transformations.
Your role & responsibilities
Develop and maintain a thorough understanding of the service, processes, and systems
Provide accurate information, data, options, or alternatives to customers as necessary
Ensure a positive customer experience
Utilize chat control techniques to ensure efficiency evidenced by AHT
Utilize available tools and knowledge bases to ensure completion of tasks or to process a variety of transaction types to prevent unnecessary customer escalations or complaints
Follow standard chat flow, spiels, and other protocols
Keep up-to-date with the most current and accurate information on all processes, policies, and product updates or changes received from servicing account/program
Provide information to customers' inquiries in relation to products and services.
Help their customers get the most out of their service or technology
Respond to customers accurately and efficiently, explaining situations and providing them with answers
Analyze and investigate customer information and concerns using all available resources.
Facilitate and conduct basic troubleshooting steps for device or data/cellular reception issues of customers
Training & development
At Probe CX, they promise their clients that they’ll do it better. To do so, they tap into their limitless capabilities, the latest technology, state-of-the-art buildings, proven operating tools and techniques, and fast networking. The training length varies per role and client. It's largely dependent on the complexity of the position and the client it services.
Benefits
HMO with a subsidized fee for 1 dependent for life, Wellness Program available 24/7, and Life Insurance!
Lifestyle Flexibility Coordination Program is Available (once you hit Production) for your flexibility needs!
20 Annual Leaves, don't get Sick, and use it all for Vacation, with 10 convertible to cash
Night Differential and Hazard Pay, Monthly Uncapped Profit Incentives,
Real Career Growth Opportunities --- learn about their Future Focus Program, Stellar Academy, and Secondment Bootcamps!
Summer Outing for the whole company, Gala Awards Nights for Top Performers, and a Kick-Ass Year-End Party
Ability to apply for Internal Global Openings (Australia, US, Singapore, South Africa)
They are an equal opportunity employer with a strong Diversity and Inclusion Program!
Executives and Senior Managers that act like your peers and that you can talk to on a daily basis! Your opinions and recommendations can be heard.
Empathetic, talented, passionate, and prepared people are the bread and butter of our success. Their ideas are the lifeblood of our business and they help them walk the walk. That’s where you come in.
With experience spanning over four decades, across a broad range of industries and markets, they’re bigger than their local competitors. They’re driven by passion. They’re global. They’re bolder. They have a more exciting work environment. They’re more dynamic with better ideas. They empower people. They have a very clear purpose. And they’re opposed to bland and boring jobs.
Company culture
They live by their unique passion-focused culture. It helps them foster team spirit and a sense of belonging, and this is what helps create a bright, bold, and buzzing atmosphere.
About you
Excellent English communication skills
Client Services related work experience
Some knowledge of Tech/IT
Client exposure / Stakeholder management
Project and Change management
Data analysis
Critical thinking
How to apply
Please click the "Apply on employer site" button on this page to apply.
Their team works very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of their roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.
Source/s:
probecx.com
youtube.com
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Diploma or higher
Study Field
B
Business
Business Administration
Management
Work rights
The opportunity is available to applicants in any of the following categories.