Probe CX combines human intelligence with technological wizardry. Fueled by their deep passion for finding better solutions, they help clients solve their pain points and satisfy their customers. Their consulting-led approach leverages a comprehensive suite of capabilities to deliver scalable digital transformations.
Your role
Cruise Specialists will handle customer inbound service calls that may be pre-booked, pre-cruise, and post-cruise in nature.
Cruise Specialists (Service) will assist with customer’s inquiries, concerns, or questions, as well as action requests to manage existing bookings for both direct guests and travel advisors.
This role will use knowledge of the client-specific processes, policies, and products to respond to customer’s queries and provide assistance to resolve customer needs. This will be done through accessing the client'sreservations system to action any requests that require amendment to existing bookings, or creating new bookings.
In addition to the reservations systems, Cruise Specialists are given access to the client’s knowledge base, where processes, policies, and updates are housed in order to provide the most up-to-date information and the most suitable resolution for customers
Cruise Specialists ring-fences customer satisfaction in the inbound channel, upholding solid customer experience by ensuring complete and accurate information is utilized and provided when handling customer interactions, that the calls are handled in an efficient manner, as well as demonstrating customer service throughout the conversation with the customers. While customer interactions are primarily inbound calls,
Cruise Specialists may also be handling non-voice interactions.
Training & development
At Probe CX, they promise their clients that they’ll do it better. To do so, they tap into their limitless capabilities, the latest technology, state-of-the-art buildings, proven operating tools and techniques, and fast networking. The training length varies per role and client. It's largely dependent on the complexity of the position and the client it services.
Benefits
HMO with a subsidized fee for 1 dependent for life, Wellness Program available 24/7, and Life Insurance!
Lifestyle Flexibility Coordination Program is Available (once you hit Production) for your flexibility needs!
20 Annual Leaves, don't get Sick, and use it all for Vacation, with 10 convertible to cash
Night Differential and Hazard Pay, Monthly Uncapped Profit Incentives,
Real Career Growth Opportunities --- learn about their Future Focus Program, Stellar Academy, and Secondment Bootcamps!
Summer Outing for the whole company, Gala Awards Nights for Top Performers, and a Kick-Ass Year-End Party
Ability to apply for Internal Global Openings (Australia, US, Singapore, South Africa)
They are an equal opportunity employer with a strong Diversity and Inclusion Program!
Executives and Senior Managers that act like your peers and that you can talk to on a daily basis! Your opinions and recommendations can be heard.
Empathetic, talented, passionate, and prepared people are the bread and butter of our success. Their ideas are the lifeblood of our business and help them walk the walk. That’s where you come in.
With experience spanning over four decades, across a broad range of industries and markets, they’re bigger than their local competitors. They’re driven by passion. They’re global. They’re bolder. They have a more exciting work environment. They’re more dynamic with better ideas. They empower people. They have a very clear purpose. And they’re opposed to bland and boring jobs.
Company culture
They live by their unique passion-focused culture. It helps them foster team spirit and a sense of belonging, and this is what helps create a bright, bold, and buzzing atmosphere.
About you
Above Average to Excellent problem-solving skills
Attention to detail
PC skills - Typing speed & accuracy; navigation
Customer Service skills
Objection handling
Empathetic
Resilient
How to apply
Please click the "Apply on employer site" button on this page to apply.
Their team works very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of their roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.
Source/s:
probecx.com
youtube.com
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Diploma or higher
Study Field
B
Business
Business Administration
Management
Work rights
The opportunity is available to applicants in any of the following categories.