Job Description
The position is primarily responsible for assisting the Collection and Acquired Asset Section Head in maintaining a low aging of receivable, administration and monitoring of accounts to ensure that payments on the accounts are made on time.
DUTIES AND RESPONSIBILITIES:
Loan Collection
- Receives loan payments
- Monitors loan payments
- Exhausts all collection efforts in order to maintain a low aging of receivable
- Encodes and summarizes all payments received for the day
- Reviews aging of receivables and classifies accounts appropriately
- Assists Superior in ensuring that aging of non-performing loans is within industry standards
- Monitors micro-financing collections/loan payments to reduce the higher non-performing ratio
- Identifies accounts needing follow-up
- Conducts follow-up on customers with past due accounts
Client Relations
- Attends promptly to customer queries, complaints and problems brought to his/her attention including but not limited to payments, deferments, and loan status
- Provides information to borrowers, explains regulations and policies, justifies course of action taken, and related collection matters
- Immediately brings to the superior’s attention any critical or sensitive customer relations matters
Report Preparation and File Management
- Prepares monthly loan collection status report
- Maintains records/general control filing system of all correspondences, reports, memoranda, and documents for record purposes
Others
- Participates actively during staff meetings, training programs and other professional development work
- Performs other related duties as assigned.
REQUIREMENTS:
- Graduate of any four (4) year course
- At least one (1) year work related experience
- With knowledge of collection procedure
- Willing to work in Bacoor, Cavite