2022 Fulfillment Support Specialist null

About Globe

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. They provide cellular, broadband, and mobile data services by focusing on enriching their content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. They want to enrich lives through communications by simplifying technology so that they bring customers closer to what matters most.

Your role

• Monitors the unvisited orders under her area of responsibility thru review of unvisited orders and close collaboration with FO counterpart/ contractors.

• Manages the delayed orders under her area of responsibility thru data analysis and collaboration with other support groups (NOC, NFO, OSP, DRM, etc).

• Analyze reasons for delay through root cause analysis.

• Re-dispatch orders to contractors once reasons for the delay have been resolved. Re-assign appointment booking.

• Ensures that delayed orders are properly queued to the correct support group. Follow up on those delayed orders queued to support group proactively and incessantly.

• Ensure cancellation of invalid orders through monitoring and proper coordination with the concerned group. 

• Collaborate with another support group to ensure the resolution of delayed orders.

• As a result of data analysis, review of pending orders, initiate business process alignment, and areas for improvement that would help reduce installation and repair fallouts.

Training, development & rotations

Globe has invested more than P63 million in the learning and development of its over 8,000 employees through Globe University. Of the total Learning & Development budget, the company invested approximately P8.3 million in Newton, an online learning platform that provides employees access to a wide range of eCourses which they may take at their own pace and time to support their professional development.

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Compensation & benefits

Workers are entitled to the following rights:

• Equal work opportunities for all
• Security of tenure
• Specified work days and work hours
• Weekly rest day
• Safe working conditions
• Rightful wage and payment of wages
• Self-organization and collective bargaining
• Compensation benefits for work-related contingencies

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Career progression

Globe University, the company’s training arm, focuses on creating and providing collaborative and diverse learning experiences to enhance the capabilities of all Ka-Globe. Learning and development programs help upskill the workforce. Well-equipped and happy employees make for better customer service, aside from boosting their overall performance while working remotely. 

Work-life balance

Increased productivity while achieving common goals, trust and respect among co-workers, furthering one’s career with strong support in the workplace, developing long-lasting relationships, and, more importantly, a healthy work-life balance is positive results of having a good relationship with co-workers.

Managing boundaries is the key to ensuring that they do not leverage relationships unfairly or create an environment of favoritism. They also emphasized the need to treat each team member with equal care, consideration, and respect. Whenever possible, it is important to include other people in work projects to further diversify their knowledge and perspectives. Importantly, they must be able to say NO even to their work friends to develop a culture of trust in respect. 

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Company culture

For a decade now, Globe has adopted a very customer-centric culture where the customers serve as a beacon for everything the company does.  This focus on the customer is key to the success of Globe over the years.

Keeping customers happy also translates to satisfied shareholders and motivated employees. This in essence is the principle behind Globe's Circle of Happiness that resides at the core of the company's culture. 

How to apply

To apply for this position, simply click the “Apply” button on this page

Source/s:

• globe.com.ph
• ph.indeed.com