Ecommerce Sales and Operations Associate null

About Focus Global 

Focus Global Inc. is a progressive marketing company and the exclusive Philippine distributor of several well-known international brands. Since its establishment on October 1991, Focus Global has been continually expanding.

The high-end products, which include consumer goods, home furnishings, and needlecraft, are all known for their unique craftsmanship, innovative technology, and superior quality.

Your role

The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

1. Product Portfolio Management

• Competitor analysis – Product pricing and market research to benchmark against competitors’ products
• Updating inventory and promotions pricing for online channels
• Supporting coordination with eCommerce partners like Lazada, Shopee, and others
• Creating and updating product content on online eCommerce stores

2. Customer Experience

• Cresting the optimal post-purchase customer experience
• Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency
• Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.
• Special projects: Customer Failed Transaction outreach
• Analysis: Reviewing sales performance, operational KPIs, etc

3. Other tasks

• Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey
• Invoicing and dispute management
• Market research and data collection

Training, development & rotations

At Focus Global they have good leaders that have a genuine interest in the growth and development of their team members. An individual can grow their expertise because of the series of training they invest in and you are equipped to do your function well. When they are considering you for promotions, they will move you up when they see that you have the potentials to accomplish things at that next level. More importantly, they are all aligned with their values as an organization. 

Compensation & benefits

• Government Mandated Benefits (SSS / Philhealth / Pag-Ibig / 13th Month Pay)
• Employee Discount
• Training Subsidy
• Employee Loan
• Parking Space
• Work From Home
• Government Mandated leave
• Maternity & Paternity leave

Career progression

At Focus Global Inc, you’ll have the opportunity to work in an environment that values, discipline, collaboration, productivity, and personal growth. They aim to provide their employees with a good working environment, industry best benefits, and endless growth opportunities to aid them in their careers.

Work-life balance

They transferred to a hybrid work setup. They are only asking team members to come onsite as needed depending on the function of their role. 

Company culture

The Focus Global culture is built around its core values. These values inform the way they do their work, how they serve their customers, and how they move forward.

They thrive in a culture of openness, transparency, and personal integrity. They foster an environment where all teams operate on mutual respect and shared trust.

About you

• Bachelor’s Degree in business, operations, or other related courses
• Highly interested in eCommerce and retail industry
• Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills
• Detail-oriented and work well under pressure with tight timelines
• Competent in MS Office applications
• Basic knowledge of e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• focusglobalinc.com
• linkedin.com
• bossjob.ph