Americas Learning Deployment Specialist (Start ASAP)

EY Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple Talent/HR support services. TSS provides services to Region, Area and Global teams in Talent and Learning functions. These services are delivered from centers in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. 

EY Virtual Talent Hub (VTH) works in a fully integrated way with onshore Learning teams and colleagues, participating in meetings, projects, planning and execution activities as part of one team. It is aligned with the Global Learning Process Model and in conjunction with offshore TSS managed services (Content Admin Team and Deployment Admin Team). 

EY VTH TSS - Learning Deployment Specialist – Senior Associate - will be responsible for deployment of multiple training programs for EY professionals at Area and Global level, delivered as a technical learning for Service lines or soft skills learning for All EY. VTH LDS will be working as extended part of the Americas Learning Deployment team, liaising closely with Learning Deployment Specialists and reporting to Learning Deployment Manager. Core of the job will be end-to-end organization and logistics of virtual or physical classroom training courses covering participant management, facilitator management, sourcing of vendors, learning administration and related communication, financial management, evaluation surveys administration, Continuous Education credit processing and learning related reporting. 

Applications Used: SuccessFactors (Learning Management System), Service-Now, ABC, Other L & D specific tools 

Shift: Rotational / Night Shift

Responsibilities:

• Take care of end-to-end deployment of Area and multi-Region learning courses for a defined portfolio, through multiple virtual delivery channels and platforms (Virtual Classrooms, webcasts, eLearning, etc.) and physical classroom learning programs. 
• Support various deployment projects and support EY Americas Learning in their local deployment. 
• Submit requests for Classes creation in SuccessFactors. 
• Take care of participant management – monitor participant nominations and registrations, check alignment with target audience, monitor cancellations and no shows, secure appropriate replacement. 
• Take care of facilitator managements - source facilitators for Learning courses, support them in their preparation for delivery, provide the necessary briefing around logistics of the training course and their role in the process. 
• Source venues and vendors, take care of end-to-end logistics, organize course materials for physical classroom learning events.
• Book virtual classroom Producers for training courses. 
• Liaise with TSS supporting teams around learning administration. 
• Monitor pre-work and post-work completion.
• Draft and distribute communication associated with training course organization – pre-work instructions, Joining instructions, reminders, etc. 
• Arrange and distribute training course materials – virtually or physically. 
• Monitor consumption and satisfaction for multiple courses and curricula. 
• Monitor costs and ensure spend is aligned with the budget. 
• Respond to queries from learners, facilitators, Regions or stakeholders. 
• Build and maintain SharePoint sites and oversee content relevancy for SL, curriculum, program or course. 
• Act as a virtual classroom or webcast Producer/Host for EY preferred virtual platforms (MS Teams, MS Teams Live, Zoom).
• Provide learning on-site support (if relevant).
• Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include GDS TSS, Learning Deployment Specialists and Managers, Deployment Leads, Facilitators, external suppliers, Service Line teams, and regional learning teams. 
• Support the induction of new team members. 
• Contribute to other activities or projects across the wider Americas Learning Deployment team. 
• Seek to continuously improve internal practices to best-in-class standards.

Knowledge and Skills Requirements:

• Understanding and experience of professional services firm or large international corporation processes and work environment.
• Strong spoken and written English skills to work in an international environment. 
• Previous demonstrable experience of project management, processes, operations, learning administration or diligence type of work. 
• Strong project management skills. 
• Strong organization, time management and prioritization skills. 
• Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment. 
• Knowledge and understanding of diverse virtual platforms, digital, virtual communication etc. 
• Advanced Excel skills, ability to manipulate larger data and consolidate data from multiple data sources. 
• Knowledge of learning deployment processes and standards a great advantage. 
• Knowledge and hands on experience of ServiceNow and SuccessFactors a great advantage. 
• Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc. 
• Knowledge of Learning & Development tools, technologies and platforms that can be leveraged in deployment. 
• Power BI knowledge as an advantage.

Analytical/critical thinking, consulting mindset and other requirements:

• Review, analyze, and interpret data points that lead to effective solutions
• Develop a set of tools and techniques to conduct effective and creative problem-solving behaviors
• Think critically to address and solve for issues and challenges while maintaining a high level of composure and professionalism
• Identify challenges and potential issues early, consider various possible courses of action and weigh consequences before taking or recommending further steps
• Develop deep knowledge and subject matter expertise, systems thinking and process optimization
• Strong organizational skills to schedule, execute, and complete tasks, often delivered in quick succession  
• Escalate complex issues to Senior Specialists, and/or Managers

Other Requirements:

• Flexibility in working hours to accommodate multiple time zones as needed. 
• May need to work extra hours in case of special customer requirements. 
• Ability to learn new processes and skills quickly. 
• Creativity and out-of-the-box thinking in finding new ways of doing things. 
• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way, with exceptional quality. 
• Demonstrable experience of working in dynamic, fast-paced environments to deliver required results.

Education:

• Degree in business, Talent, Learning or other HR related discipline.

Experience:

• 5+ years’ work experience 
• Demonstrable experience of working in Talent, Learning, Operations or HR in professional services or corporate environment.
• Previous working in international and diverse environment. 
• Previous working in a virtual environment.