2022 Refunds Management Intern

About Emma Sleep

Emma – The Sleep Company is a founder-managed company with 1.5 million mattresses sold in 2020 the world's leading Direct-to-consumer sleep brand. Founded in 2013 by Dr.

Your role

• The primary function is to ensure efficient coordination with resources to process customer refunds, manage the volume of requests and achieve productivity and efficiency metrics.
• Evaluate the authenticity of the refund claim by ensuring that the refund request is valid through verification that the sale has been consummated and the refund request is made within the prescriptive period and other conditions of refund.
• Put a keen eye for computational details with a high level of accuracy in processing refunds and discounts to end customers.
• Process product cancellations, product returns, and refunds and discounts to end customers in the order management system.
• Work with a present mind always and have high accuracy and precision in preparing and maintaining refund records of the company.
• Assist with implementing and maintaining internal financial controls and procedures. Provide input into the department's goal-setting process.
• Contributes to team effort by accomplishing related results as needed.

Training, development & rotation

Emma's team manages the development and growth. They're all about discovering new opportunities and building strong relationships. They identify new trends, screen potential business deals, and build their market position.

Read more here...

Compensation & benefits

• Health Insurance and Mental Health Care
• Maternity and Paternity Leave
• Vacation and Paid Time Off
• Paid Holidays
• Free Lunch and Snacks
• Gym Membership
• Pet-Friendly Workplace

Work-life balance

They are one team, one dream

They all have their eyes on the same prize: growth. Personal and professional. They want to succeed, but they can only succeed together—a mindset they intend on keeping, even as they grow.

They listen to understand.

Dissent can be extremely powerful, but only if they are willing to listen. When a colleague disagrees with an idea, they listen and ask questions in order to understand.

Company culture

Their work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to them, which is why they offer their team members opportunities to unlock their full potential professionally and personally.

Emma proudly celebrates diversity. They are an equal-opportunity employer committed to promoting inclusion in their workplace. They consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

About you

• You are currently studying or completing a Bachelor’s Degree in Accountancy, Financial Management, or its equivalent.
• You have excellent communication and interpersonal skills. You are knowledgeable in MS Office.
• You have a strong sense of ownership and initiative.
• You have a strong affinity for critical thinking, hands-on execution, problem-solving, and result orientation.

How to apply

To apply for this position, simply click the “Apply” button on this page

1. Apply
2. Cognitive Online Assessment
3. Personality Online Assessment
4. First Interview
5. Final Interview and Feedback 

Emma's aim is to get back to you in a couple of days, however, they are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

Source/s:

• team.emma-sleep.com
• ph.prosple.com