2023 Customer Experience Representative null

Our CE Representative is one of the stewards of excellent customer journeys in delivering innovation.

Our Customer Experience Representative must be: ​

• A graduate of ECE, IT or Computer Science courses​
• Excellent verbal and written English communication skills​
• Resilient and can carry oneself well in difficult situations​
• Willing to work in shifting schedules.​

Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

​Fresh graduates are highly encouraged to apply. ​

Location: Makati City (at least 3 days onsite)