Business Support Assistant UK A/S Customs (backfill) null

About DSV

It all began in 1976 when Leif Tullberg and nine independent trucking companies established DSV, De Sammensluttede Vognmænd af 13-7 1976 A/S. The company operated as a cartage department for the owners and only handled contracting haulage and deliveries.

Your role & responsibilities

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within the allowed KPI.
• Follow the SOP with the steps on the process of vetting and compiling and/or Customs Administration. Check special instructions for specific customers.
• Report irregularities as per SOP.
• Send email communication to the responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre-lodge/customs activities and queries.
• Sending jobs into pre-lodge/customs.
• Active participation in projects for process improvements  
• Individual Performance to meet/exceed expectations as defined in the SLA
• Work under the direction of Team Leader/s
• Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined to be a DSV ambassador.
• Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness, and Accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavior.
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Ensure that day-to-day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities they work in, and reducing incidents in the workplace

Training & development

DSV Academy will give you access to knowledge and training, which will allow you to grow and influence the path of your career. They want you to realize your potential and reach your career goals.

Benefits

Some benefits may include:

• Health Insurance
• Dental and Vision Insurance
• Retirement Plan
• Performance Bonus
• Vacation & Paid Time Off
• Employee Assistance Program

Career progression

You’ll join a group of highly dedicated people who strive to improve every day. They’ll empower you to make a difference. They believe that people do great things when they are given the opportunity and support they need to succeed. 

Work-life balance

Company culture

They promote collaboration and transparency and strive to attract, motivate, and retain talented people in a culture of respect. If you are driven, and talented, and wish to be part of a progressive and versatile organization, they’ll support you and your need to achieve your potential and forward your career.

About you

• Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
• Acts with urgency and responds well under pressure
• Ability to communicate complex technical contexts in customer-friendly terms
• Excellent attendance and punctuality, and capable of being self-managed.
• Excellent English speaking, reading, and writing skills
• Analytical troubleshooting skills
• Computer Skills
• Team Player and willing to be assigned on a different team or operating hours should there be a business need.

How to apply

Please click the "Apply on employer site" button to apply.

The next steps of the recruitment are usually written tests, on-site interviews, phone calls/screening, problem-solving exercises, and background checks.

Source/s:

• dsv.com
• youtube.com