Assistant IT Supporter - Service Desk null

About DSV

It all began in 1976 when Leif Tullberg and nine independent trucking companies established DSV, De Sammensluttede Vognmænd af 13-7 1976 A/S. The company operated as a cartage department for the owners and only handled contracting haulage and deliveries.

Your role

• Log, validate, troubleshoot, diagnose, and resolve customer issues, on the full range of products and applications used by the users including
• Microsoft O/S Windows 7 and higher
• Microsoft Office 2010 and higher applications
• Microsoft Applications (Visio, Project)
• Internet browsers (I.E and Firefox)
• Remote Support Tools (TeamViewer)
• Service Desk tools (Cherwell, CA Service Desk, BMC Remedy)
• CiscoVPN
• Providing the customer with a resolution through information gathering, analytical troubleshooting, and problem research, or to route or escalate the call to the appropriate resolution group.
• Being responsive to clients whilst following the principles and procedures of the quality management system.
• Identify, and analyze problems and suggest improvements identified in their area of responsibility and implement those with a recognized business benefit.
• Meet First Call Resolution rate in line with agreed service levels
• Escalation and management of calls to agreed service levels

Training & development

DSV Academy will give you access to knowledge and training, which will allow you to grow and influence the path of your career. They want you to realize your potential and reach your career goals.

Benefits

Some benefits may include:

• Health Insurance
• Dental and Vision Insurance
• Retirement Plan
• Performance Bonus
• Vacation & Paid Time Off
• Employee Assistance Program

Career progression

You’ll join a group of highly dedicated people who strive to improve every day. They’ll empower you to make a difference. They believe that people do great things when they are given the opportunity and support they need to succeed. 

Work-life balance

Company culture

They promote collaboration and transparency and strive to attract, motivate, and retain talented people in a culture of respect. If you are driven, and talented, and wish to be part of a progressive and versatile organization, they’ll support you and your need to achieve your potential and forward your career.

About you

• Fresh IT Grads are also considered
• Graduate of any Bachelor’s degree or with at least 2-yrs relevant working experience.
• Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
• Acts with urgency and responds well under pressure
• Ability to communicate complex technical contexts in customer-friendly terms
• Excellent attendance and punctuality, and capable of being self-managed.
• Team player, able to work closely with a few individuals.
• Excellent English speaking, reading, and writing skills
• Analytical troubleshooting skills
• Computer Skills
• Microsoft Office power user
• Language Skills
• Excellent English reading, writing, and speaking skills.
• Certificates, Licenses, Registrations or Professional Designations
• ITIL V3 Foundation preferred

How to apply

Please click the "Apply on employer site" button on this page.

The next steps of the recruitment are usually written tests, on-site interviews, phone calls/screening, problem-solving exercises, and background checks.

Source/s:

• dsv.com
• youtube.com