2022 Customer Service Specialist (Rolling Intake)

About Chevron Corporation

CHI is a shared services center providing transactional, processing, and consulting services in the areas of f inance and accounting , information technology, supply chain management , h uman r esources, downstream c ustomer s ervice and m arketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines 

Your role

• Order to Cash.Critical primary point of contact for Retail, C&I, and Lubricants accounts and customers of Chevron Australia Downstream. Accepts immediate ownership of inquiries and assumes an advocacy role in resolving order-to-cash inquiries and concerns. Accountable for timely resolution of issues within service level agreements and compliance parameters. 

• Responsible for processing refines and lubricants orders accurately and in a timely manner. Ensures that orders and deliveries with issues are communicated to the appropriate parties.  Works with the different business units, including but not limited to, Retail, C&I, Lubricants, Pricing, Credits, and Integrated Supply Chain in resolving customer inquiries and concerns.  Handles customer inquiries regarding delivery schedule, credit violations, available balances, and rebates; requests for statements of account and invoices. Monitors and analyzes daily open orders and coordinates with Business Consultants as appropriate; reviews customer order pattern and reports significant changes to ordering frequencies & volumes, and recommends appropriate action. Utilizes various applications available to assist customers, gather data and resolve issues. 

• Executes other processes as deemed necessary including support for the Auto Replenishment process, and looking for customers to place orders to maximize/optimize truck capacity. Assists in resolving issues related to Unmanned Fuel Terminal sites

• General Inquiries and Complaints. Handles disputes, after-sales issues and complaints, and commercial queries. Coordinates prospective customer inquiries for Retail, C&I, and Lubricants.

• Responsible for resolving simple and complex customer complaints received against CSC or other departments; complaints against service station staff, products/services, or facilities; complaints against damaged & missing products; complaints against defective and malfunctioning equipment; complaints to station operation, and other customers complaints, including those reported via social media.

• Responsible for Chevron Business Point (CBP) Level 1 Support: Manage Self Registration, password reset, access problems, and links to other applications as applicable. Provides CBP Orders & Accounts training to Business Consultants and customers. Coordinates tickets for CBP issues.

Training, development & rotations

Chevron puts people at the center of everything we do - from protecting the safety and health of people and the environment to helping you succeed. No matter where you are on your career path, Chevron offers continued education and training to help you cultivate your skills and expand your career within a truly global and collaborative workplace.

Read more here...

Compensation & benefits

• Competitive salary

• Allowances, medical and optical reimbursements

• Health care coverage for you and your eligible dependents

• Robust employee centred programs for health and wellness

• Time-off to promote healthy work-life balance or to care for your family

• Annual corporate incentive bonus when the company meets established goals

• Recognition & awards program

• Long-term savings plan

• Life insurance

• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

Career progression

Begin a career at Chevron and be a part of the team that brings the world vital energy. Chevron's undergraduate development programs offer the opportunity to grow your professional skills and expand your knowledge of the worldwide energy industry.

At Chevron you'll discover a world of extraordinary opportunity, challenge and fulfillment where you can pursue goals, develop new skills, change career paths and explore new horizons.

Work-life balance

The Work Life Balance at Chevron Corporation is rated a C by 108 employees putting it in the Bottom 40% of similar size companies on Comparably. 76% of Chevron Corporation employees are satisfied with their work life balance while 25% feel they are burnt out. A well proportioned work life balance is necessary to keep employees happy and productive.

About 35% of the employees at Chevron Corporation work eight hours or less, while 7% of them have a very long day - longer than twelve hours. The Majority of Chevron Corporation employees are satisfied with their work life balance and do not feel burnt out.

In general, employees who have been at the company 2 to 5 Years and employees in the Customer Support department believe they have good work life balance while employees in the Engineering department and Native American employees think there is room for improvement.

Company culture

They deliver results the right and responsible way. CHI culture is built upon the principles of responsibility, trust and integrity. Their leadership is a profound source of pride and we will lead in the future of energy. 

How to apply

To apply for this position, simply click the “Apply” button on this page

• HR initial phone screening
• Virtual processing for panel interview
• Job offer
• Medical Assessment
• Onboarding and Orientation.

Source/s:

• chevron.com
• comparably.com
• glassdoor.com