Sales Tool Helpdesk Analyst null

Your role

Provide support to sellers and the Sales team and correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.

Key Responsibilities

• Process incidents and requests, submitted by the users on the different platforms. This includes both technical issues and “how-to” questions.
• Provide live assistance on the chat support a few hours per week.
• Able to meet or exceed agreed service level targets with the client.

About you

To apply, you must have the following qualifications and skills:

• College Graduate.
• Open to Fresh Graduates.
• Amenable to 100% back-office role.
• With basic troubleshooting experience is an advantage.
• Basic technical skills will do.
• Amenable to onsite training.
• Amenable to work in Taguig.
• Can communicate in the English language.
• Knowledge in Technical Analysis.
• Incident Management.

Benefits

Successful candidates will enjoy these benefits when they join CGI:

• Daily Allowance
• Hybrid Work Setup
• Career Opportunity for regular employment
• You’ll have leave entitlements, which include time off for personal reasons or vacation.
• If you work night shifts, you’ll receive additional compensation.
• They offer a provident fund to help you save for the future.
• CGI invests in members’ health and well-being through initiatives like the Oxygen Member Assistance Program, social clubs, and HMO coverage with acclaimed hospitals and clinics.
• You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Training & development

CGI has introduced the IT Center Academy, a cutting-edge program focusing on in-demand skills like Java programming, cloud computing, and platforms such as Salesforce and Microsoft Dynamics 365. This initiative combines real-world scenarios with development tasks for practical learning. CGI's extensive training services for federal agencies include curriculum development, simulation support, and mobile training teams, alongside specialized training for military professionals. Additionally, they offer a diverse array of online learning resources, including courses, videos, books, and certifications, available 24/7 to cover a broad spectrum of business and IT topics.

Career progression

CGI offers a robust framework for employee career growth, emphasizing lifelong learning, skill enhancement, and professional development. 

In this video, members speak about how there’s many pathways available when it comes to your career and why you should be part of the story today.

Sources

The following sources were used in researching this page:

• cgi.njoyn.com/corp/xweb/xweb.asp?clid=21001&page=jobdetails&jobid=J0624-1859&BRID=1137685&SBDID=943
• cgi.com/philippines/en/careers/benefits-of-working-at-cgi-in-philippines
• gi.com/us/en-us/news/state-and-local-government/cgi-accelerates-training-sought-after-tech-skills-employees-across
• youtube.com/@cgi