Opportunity Expired
• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
• To work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed-upon procedures as well as a proper escalation process.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policies, procedures, and other important operational issues.
• Proficient in written and verbal communication in the English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.
• Good process mapping ability.
• Proactive, service-minded, and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
• Background in IT is a plus.
• Fresh graduates, undergraduates, and career shifters are welcome to apply.