Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. They are insights-driven and outcomes-based to help accelerate returns on your investments.
Your role and responsibilities
Analyze customer data to provide the client with clean and commonly defined account structures.
Contact customer for service validation and delivery as defined by stated quality KPIs
Check tools to resolve non-match account creation requests.
Go through workflows, define steps, and make decisions
Able to meet or exceed agreed service level targets with the client
Timely and accurate management of assigned orders, including utilization of the Order Management Tracker system
Effective escalation management
Call new clients and offer our assistance (Outbound)
Ensuring a low cancellation rate
Adjust or upsell their new broadband solution to ensure it's matching their needs
Ensure new clients get a good first experience with their new product
Training & development
CGI invests in comprehensive learning and development programs to ensure their members build and increase the skills they need to respond to clients evolving digital needs and progress toward their career aspirations. They provide opportunities and resources to help members continually learn, and they support them in mapping out a customized learning journey.
In Indeed, the salary estimate of a Customer Service Representative is Php 9,600 to Php 21,400 per month. Successful candidates will enjoy these benefits when they join CGI:
Career Development
Multicultural Interaction
Hybrid Work Setup
Laundry Allowance
Rice Subsidy Allowance
Uniform Allowance
Share Purchase Plan (SPP)
Profit Participation Plan (PPP)
Provident Fund
Leave Entitlements
HMO Coverage (upon hire)
Extended HMO Coverage
Group Life Insurance
Health and Wellness Program
Member Referral Program
Special Meal Allowance
Member Assistance Program (MAP)
Corporate Social Responsibility Program
Career progression
Two annual programs they have designed to foster dialogue and support timely action plans are:
Member Satisfaction Assessment Program - You will regularly meet one-on-one with your manager to discuss your career growth and satisfaction, and how to improve it.
Member Consultation - This annual program solicits member input on CGI's strategic goals and invites suggestions on how to better serve the clients and grow the business.
Work-life balance
CGI invests in promoting the health and well-being of its members through a range of programs and activities, including the following:
Oxygen, their global health and wellness program, is made up of a multidisciplinary team of health experts who support their members in their efforts to adopt and maintain a healthy lifestyle.
They provide free and confidential access to information, solutions, and support from professionals to help members address a wide variety of challenges in life.
CGI encourages members to get together to build relationships through social clubs. These clubs receive financial support from CGI and organize a wide range of social activities for members, including family-oriented activities.
CGI also is committed to ensuring a safe work environment
Company culture
Culture is essential to CGI’s success and perennially. They are built to grow and last. They are guided by a Dream, driven by their Vision, committed to their Mission, and living by their Values.
About you
Open for Freshers
Willing to work on a Shifting Schedule
Amenable to work onsite in McKinley, Taguig during Training
Knowledge and Skills:
Flexibility to work on varied projects and assignments
Ability to multitask and prioritize regularly to manage to change work needs
Excellent communication skills, both written and oral
Strong attention to detail, good analytical skills
Strong organizational and time management skills
Ability to self-learn as well as participate in ongoing training and education
Able to initiate and problem-solve effectively
Able to work independently and within a team environment, including professional interaction with other departments and external third parties
How to apply
Please click the "Apply on employer site" button on this page.
Please allow some time for recruiters to review your application. The team of recruiters will assess the applications received and will contact those applicants who are chosen for an interview.
Source/s:
cgi.com
youtube.com
ph.indeed.com
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Diploma or higher
Study Field
B
Management
Office Studies
Project Management
Work rights
The opportunity is available to applicants in any of the following categories.