Customer Care Admin Support (Guest Concierge Afternoon) null

About Bruntwork

BruntWork is a talent outsourcing company that works with overseas freelancers in the Philippines, Colombia, Eastern Europe & beyond. They offer various employment solutions such as offshore staffing, remote work, call centers, and virtual assistants.

Your role 

They are seeking dedicated and efficient Customer Care Admin Support for our Guest Concierge Afternoon shift. As a virtual assistant, you will play a crucial role in providing exceptional customer support to clients whose properties they manage. The ideal candidate will possess excellent writing skills and the ability to craft personalized emails to address customer inquiries and concerns effectively.

Responsibilities:

• Respond to Renter Inquiries: Promptly and professionally respond to inquiries from renters regarding property bookings, availability, pricing, and other related questions. Ensure that all inquiries are addressed accurately and on time.
• Coordinate Cleaners' Schedule: Schedule and coordinate with cleaners to ensure that the properties are cleaned and prepared for guests on time. Communicate any specific instructions or requirements from guests to the cleaning staff effectively.
• Administrative Tasks: Perform various administrative tasks, including but not limited to data entry, maintaining accurate records, generating reports, and organizing documents.
• Assist with any other administrative duties as assigned by the management.
• Customer Support: Provide exceptional customer support by addressing customer concerns, resolving issues, and providing accurate information about the properties and services offered. Maintain a friendly and professional demeanor while dealing with customers.
• Communication and Coordination: Collaborate and communicate effectively with both customers and internal staff members to ensure smooth operations. Coordinate with different teams, such as property management, reservations, and cleaning staff, to ensure a seamless customer experience.

Training & development

At BruntWork, continual learning and skill growth are paramount. Prioritizing the well-being of fresh graduates, they integrate mindfulness training and enhance productivity. The C.O.R.E training program empowers representatives with essential skills, introduces new tools, and elevates proficiency in remote work operations.

Benefits

BruntWork offers a range of employee benefits and perks, which include:

• Only pay an hourly rate which includes a computer, internet, and all fees.
• Health Insurance Benefits
• Flexible Working Hours
• Virtual Team Events
• Transport Facilities
• Education Assistance
• Permanent work-from-home
• Steady freelance job
• HMO Coverage

Career progression

BruntWork is dedicated to personal career growth, offering tailored paths for individuals. New graduates find abundant opportunities to apply their skills, learn, and work from home. Collaborate with exceptional leaders for mentorship and professional development.

Work-life balance

Enjoy the freedom to work from anywhere in the Philippines with predominantly 'work from home' positions. Pursue your passion on your terms, all from the comfort of your home.

Company culture

At BruntWork, they value conscientious and reliable team members, acknowledging that consistently doing the 'right thing' builds trust within our community, spanning staff, members, and beyond.

About you

Requirements:

• Excellent Writing Skills: Strong written communication skills and the ability to write personalized emails to customers. Showcase a professional and friendly tone in all customer interactions.
• Independent Work Ability: Demonstrated ability to work independently and efficiently manage workload, prioritize tasks, and meet deadlines. Show self-motivation and take initiative when required.
• Problem-solving Skills: Possess excellent problem-solving skills to address customer issues and find effective solutions. Be resourceful and proactive in resolving challenges that may arise.
• Communication Skills: Strong interpersonal and communication skills to interact with customers effectively and internal staff members. Maintain a professional and courteous attitude in all communication channels.
• Computer Proficiency: Proficient in using computers and online tools, including email platforms, Google Suite (Docs, Sheets, Slides, Drive), and project management software.
• Ability to learn new tools quickly and technologies.

Work Schedule: 41hrs per week

• Monday: 6:00 pm-12:00 am Perth Time No breaks
• Tuesday, Wednesday, and Sunday: 2:00 pm-8:00 pm Perth Time No breaks
• Friday, Saturday: 8:30 am-6:00 pm Perth Time with 1 hour lunch break from 1:00 pm-2:00 pm Perth Time
• Thursday: Off

How to apply

To apply for this position, click on the "Apply on employer site" button below, which navigates you to the careers page. 

On the career page click the " I'm interested" button to complete the application form.

Source/s:

• bruntworkcareers.com
• youtube.com