Customer Service Specialist null

Job Overview

AXA's Customer Service Specialists are confident, optimistic, reliable, and driven individuals who enjoy a career with a noble purpose. They are full-time employees who team up with our Financial Executives. They provide excellent customer experience to our clients through after-sales servicing. They are also trained to excel in the art of putting the customer first at the center of their business.

Responsibilities

Perform Daily Sales Activities Diligently

• Maximize customer potential through cross-selling and upsell or top-up. Conduct financial needs analysis and recommend customized solutions.
• Strengthen customer relationships through after-sales servicing.
• Conduct Outbound Calls on Policy Delivery, Premium Due. Lapsed, and Campaigns

Build Strong Relationship Management with Bancassurance Stakeholders and Customers

• Build a long-term relationship with the bank partner.
• Responsible for updating customer records to ensure its active and up to date (such as an address, contact number, and e-mail address).
• Assist in processing withdrawal of accounts, processing of home loan documents, and coordination in HO.
• Maintain customer relationships through anniversary calls and birthday calls.
• Responsible for calling the customers from marketing campaign leads, and updating these campaign leads.

Attend Various Professional Development Programs to Build one’s Knowledge, Skills, and Abilities that are Required to Effectively Perform the

Role

• Complete the Onboarding Program encompassing technical and soft skills (Products, Sales Process, Aftersales Training, and Immersion in Backend or Contact Center).
• Attend advance training offerings and designation programs.
• Elicit feedback to promote customer experience improvement. Promote various payment channels and encourage change in payment method auto-debit (credit card or bank account).

Qualifications

• Bachelor's degree holder
• Fresh graduates are welcome to apply
• Work experience from the following roles is an advantage; retail sales or relationship officer, customer service representative, bank teller, nurse, real estate broker, or insurance sales
• Goal-driven and persistent
• Preferably can start ASAP