Non-Voice Entry Level (Rolling Intake)

Your role

Accenture Philippines is looking for Content Moderators and Transaction Processing New Associates to be part of their talent pools who will handle the following key responsibilities (but not limited to):

Content Moderator:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Transaction Processing New Associate:

• Performs data entry and research in various systems and tracking tools.
• Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems.
• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
• Detecting trends, implementing process improvements and policy revisions to ensure teams are the best equipped to provide a safe experience on various Digital Marketing Platforms.
• Update and maintain various systems/tools per standard process documentation which may include:
• Execute transactions without minimal direction, enter data and retrieve information from group specific system( all new hires might require some direction initially)
• Audit own data entry for accuracy and make required corrections
• Conduct data verification
• Respond to various requests for information, as needed. Escalate to supervisor as appropriate
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
• Respond to information requests by searching, summarizing research results and compiling in requested format
• Review mobile and gaming apps; rating the quality based on user experience for the following: App engagement, ease of navigation,
• Assist in researching and responding to client and/or publishers’ inquiries about compliance issues
• Assist in maintaining internal compliance materials such as manuals, reference material, reports and trackers

About you

Successful candidates possess below qualifications:

• Open to College Graduate or College undergraduate (2 years college) with at least 18 months BPO Experience
• With Working knowledge and experience with computers and internet
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English language skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail, ability to prioritize and multitask
• Comfortable synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Working knowledge and experience with computers and internet
• Ability to work in a fast-paced deadline driven environment
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.
• Amenable to work in any Accenture or client site

Compensation & Benefits

Accenture Philippines offers below perks and benefits:

• Bonus programs
• Life and Disability Insurance
• Performance Equity awards for exceptional performance
• Paid Time Off (PTO): Includes vacation time and paid sick leave
• Financial Education: Access to a personalized financial education platform2
• Employee Assistance Program (EAP): Confidential guidance for challenges like anxiety, depression, and legal concerns
• Employee Share Purchase Plan (ESPP): Eligible employees can buy Accenture shares at a 15% discount
• Voluntary Equity Investment Program (VEIP): Eligible leaders can purchase Accenture shares monthly with a 50% RSU matching grant
• Well-being Hub: Support for mental and physical health, including apps and tools for stress reduction and resilience

Training & Development

In recent years, Accenture has implemented comprehensive training programs for content moderators to ensure they are well-prepared for the challenges of the role. This includes hands-on training to familiarize them with the tools and processes used in content moderation, ongoing support and mentorship from experienced colleagues, and regular workshops to keep them updated on the latest policies and best practices. The training also emphasizes mental health support to help moderators cope with the potentially distressing nature of the content they review.

For new associates in transaction processing at Accenture, the training program includes a comprehensive onboarding and orientation to Accenture's culture and work processes, hands-on technical training on systems and tools, guidance from experienced mentors, access to ongoing training programs and workshops, and regular performance evaluations.

Career Progression

For Content Moderators at Accenture, career progression typically involves advancing through various levels of responsibility and expertise. Starting as a Junior Content Moderator, you would handle basic content review tasks. With experience, you can move to a Content Moderator role, taking on more complex content and possibly mentoring junior team members. Further progression can lead to roles such as Senior Content Moderator, Content Review Manager, and Senior Manager of Content Moderation, where you would oversee larger teams and projects, ensuring quality and compliance with policies.

As a Transaction Processing New Associate at Accenture, you have several potential career paths for advancement: progressing to Analyst, taking on more responsibilities; moving to Senior Analyst, handling more complex tasks and mentoring juniors; transitioning to Consultant, providing management support; advancing to Senior Consultant, overseeing larger projects; becoming a Manager, overseeing teams and strategies; and reaching Director, involved in high-level decision-making. These career paths offer continuous learning, skill development, and professional growth within Accenture.

Source

The following sources were used in researching this page:

• accenture.com/au-en/careers/local/benefits
• ph.indeed.com/cmp/Accenture/salaries
• linkedin.com
• glassdoor.com
• ph.prosple.com